“I just wanted you to know your guys are here and doing a fine job. I’m so happy we’re finally taking care of our chimney. I moved into this house in middle of December and have just done about everything, but the chimney. I just wanted to personally touch base with you. I appreciate you working with my contractor, Nick Dalba. I’m glad your company is the one I chose for this project. You know I will keep you in mind for any other kind of repairs of this sort.”–J. Orlando