“Your work and service were outstanding! I would highly recommend Massey Tuckpointing and your team to anyone. Having to hold up final completion of our chimney to allow a pest control company to humanely remove a family of bats, showed integrity and excellent customer service.”–John and Karen Brooks
“Excellent Job”-D. Deeba
“Thank you! Your crew was great and did an excellent tuckpointing job. I will recommend you.”–D. Deeba
“Great Work.”–D. Kelley
“Thanks, you guys did great work. I’ll mail a check tomorrow.”–D. Kelley
Massey: BBB Torch Award
“Excellent”–J. Brooks
“I value excellent customer service as much as an excellent product; Massey Tuckpointing delivers both.”– J. Brooks
BBB TORCH Award Winner
St. Louis, MO, August 27th, 2013 –Massey Tuckpointing & Masonry, based in St. Louis County, Mo., is among nine businesses and three charities that will be presented withBBB TORCH Awards for exceptional ethical business practices and customer service from the Better Business Bureau (BBB) Serving Eastern Missouri and Southern Illinois on Oct. 24.
Michell Massey, president of this BBB Accredited Business, says she spends a lot of her time making sure customers know what to expect from her tuckpointing crews, updating them on schedules and following up to make sure the company’s work meets their expectations.
“I want to do the job right and satisfy my customers because that’s what I would want,” Massey said. She also worked to qualify as a Women’s Business Enterprise so she could seek larger contracts, but her bread and butter remains residential work.
The BBB will present the TORCH Awards at a luncheon on Thursday, Oct. 24, at the Chase Park Plaza. Stephen M. R. Covey, author of business bestseller The Speed of Trust, will be the keynote speaker. KSDK News anchor Art Holliday will emcee the event.
Tickets for the luncheon are available at $50 a person, or $500 for a table of 10. Patron tables for 10 are available for $1,500, and other sponsorship levels are available. To reserve a table or seat or to get sponsorship information, call 314-645-0606 or email executive.assistant@stlouisbbb.org.
“Definitely Recommend”–T. Stiffler
“We gave the check with the balance owed to Travis, but that is not the reason for this email. I wanted you to know how professional this job was done from the beginning when your husband dropped by to do the estimate; through completion. This crew was organized, courteous and efficient. We appreciate their effort especially in this heat. If any one needs masonry work done we will definitely recommend you guys. Thanks again and have a safe holiday weekend.”-T. Stiffler
“Excellent”–J. Lague
“Everyone on your team was excellent. They did a great job, explained what they were doing and were courteous and nice. You should be proud of your workers. I also appreciate the other referrals.”–J. Lague
“Very Good Job.”–S. Raile
“Tim and Travis did a very good job and are great representatives for your company. I will pass my recommendation to our condo board, as there is always ongoing tuckpointing of the courtyard walls. Thank you.”–S. Raile
2013 BBB Torch Award Winners
Massey Tuckpointing and Masonry, your trusted St Louis tuckpointing, masonry and chimney repair contractors, are proud to be the recipients of the Better Business Bureau’s 2013 TORCH Award. Massey Tuckpointing made it to the finals, beating out 12 other candidates, and winning the award! We want to thank our loyal St Louis customers and the BBB for nominating us and allowing us to serve them. We will be attending the BBB”s TORCH Awards event on at the Chase Park Plaza on Thursday, October 24th, 2013 at 12:00 PM.